Job Description
REPORTS TO: Sales Manager, Customer Service , and Call Center
STATUS: Part-time, N on-Exempt
HOURS: Up to 29 hours per week
Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city.
Lyric Opera of Chicago is looking for Call Center Representatives who are excited about the arts and enjoy talking about the tremendous upcoming performances and season. The Call Center Representatives take every chance to promote the opportunity to witness the magic of the opera while providing world-class customer service.
DUTIES AND RESPONSIBILITIES: - Answer inbound patron calls promptly with the intent to sell.
- Keep patrons updated on the status of their account funds, future virtual content, and updated season information.
- Prepare for a primarily digital season renewal campaign.
- Demonstrate savvy sales skills to cross-sell and up-sell to best suit the patrons’ interests.
- Demonstrate the ability to solicit donations from patrons of Lyric Opera.
- Handle personal information with extreme confidentiality.
- Make outbound patron calls as needed
- Assist with office projects.
- Other duties such as responding to emails and voice ma ils as assigned. As the business evolves, so may this role. Specific duties may change as Lyric’s leadership identifies the need at any time.
KNOWLEDGE AND SKILLS: - Demonstrated customer service experience.
- Demonstrated ability to maximize sales and patron retention.
- Ticketing and/or phone experience is a plus.
- Outstanding telephone communication skills.
- Strong interpersonal skills.
- Demonstrated attention to detail and aptitude to stay organized.
- Ability to work and think independently, a motivated self-starter.
- Must have basic opera, classical music, or theater performing arts knowledge .
- Knowledge of Tessitura is a plus.
WORK CONDITIONS: - Ability to work from a remote location and/or in an office.
- Must be able to work evenings and weekends.
- Onsite and remote training may be required.
- Sitting for extended periods .
- Flexible hours.
- Ability to perform essential functions with or without accommodation.
- Ticketing business hours: 9 am -5 pm Monday-Friday. Additional hours may be required if an event is scheduled.
COMPENSATION: Job Classification: Part-time, Non-Exempt
Salary: $16.60 per hour
Application Deadline is Thursday, August 28, 2025 (5:00pm CT)
Lyric Opera of Chicago is committed to fostering a diverse, inclusive, and equitable workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, national origin, sex, gender identity, gender expression, sexual orientation, religion, age, disability, genetic information, pregnancy, parental status, socio-economic status, veteran status, or any other status protected by applicable federal, state, or local laws. We strongly encourage individuals of all backgrounds to apply.
Job Tags
Hourly pay, Part time, Work at office, Local area, Remote work, Flexible hours, Weekend work, Afternoon shift, Monday to Friday,